![]() ![]() ![]() ![]() Note also that, on some models, you will need to re-apply your Activity/Device profile as the firmware update will wipe out these settings. Please note - there is always risk when updating/re-applying firmware and we recommend that you do this only if all other troubleshooting options have failed. Once downloaded, double-click to launch the file, USB-connect your Harmony remote and, with luck, the firmware will be successfully downloaded and restored. Simply download the appropriate file (based on your model). In order to use these you will need to have the original Harmony Software (not the newer MyHarmony) already installed. These 'kernel' files either contain a complete firmware image or permit more direct communication by bypassing the initial Connectivity Check. On Windows 8/8.1, you can access the MyHarmony Desktop Software by navigating to Apps view. On Windows: On most Windows machines, you can access the MyHarmony Desktop Software through the shortcut on your Desktop or by searching for MyHarmony App. If, after multiple attempts, you are not able to complete a firmware download, you may want to try downloading and launching a 'local' firmware file. How to find the MyHarmony Desktop Software after downloading. When the firmware is corrupted on your remote, it can sometimes be difficult (or impossible) to establish communication and successfully re-apply the firmware using the standard Harmony Software user interface. ![]()
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